Forum Discussion

Debbiedoops's avatar
Debbiedoops
Joining in
18 days ago

360 upgrade - awful, disaster, AVOID 360 upgrade without doing extensive research

It was the biggest mistake.  I thought I only stood to lose existing recordings but there is so much more.

My gripes are that you can no longer rewind it if you’ve missed the start of a programme, which was my most used feature.

Frequent error ‘Failed to play recording’. my recorded programmes just open in BBC iplayer or ITVx etc, they then stall and error again.  

Selecting favourite channels doesn’t make sense anymore.

there is too much selection making to do one simple task.

I tried contacting Virgin to request a return to my old system and was told to call 150, 20 mins later I was still Going round in circles to choose the correct option so gave up.

I strongly considering leaving Virgin as it appears to be the only way to resolve it.

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    18 days ago

    The problem is VM just describe it as an 'upgrade'  and give no more information than that. It implies getting everything you have now, plus more. Its only after downgrading customers discover exactly what they've lost. It's losing many useful Tivo features, and saving them money on paying Tivo for it, which is why they are so keen.

    Call it an 'upgrade' and the punters will fall for it...

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    18 days ago

    The TiVo/V6 is built around recording, the 360 is built around streaming.  They are completely different.  I dumped VM TV a long time ago. I still have my old Freeview recorder and stream other TV from another streaming box. 

  • japitts's avatar
    japitts
    Very Insightful Person
    18 days ago

    Most of the feature differences you mention, are well documented on this forum as being a variation between TiVo/V6 & TV360 - conversions from TiVo/V6 are fully voluntary. Now that you've chosen to migrate, then you won't get TiVo-firmware back, whether with VM or elsewhere.

    Having said that, "failed to play recording" sounds like a fault to me - and programmes opening in streaming apps shouldn't be a problem. A V6 will offer shortcuts to OnDemand should recordings not be available, but recording should still work on TV360 - even if it is an OnDemand-centric product.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    18 days ago

    Several channels have the Startover feature where you can start playing from the beginning of a live show. And apps for Catchup is what you get as we migrate to IPTV. Ss start getting used to less recording.

  • roy247's avatar
    roy247
    Superstar
    18 days ago
    Debbiedoops wrote:

    Frequent error ‘Failed to play recording’. my recorded programmes just open in BBC iplayer or ITVx etc, they then stall and error again.  

    Do you get any error codes when trying to play recordings or messages in your recordings about failed recording's. Recorded program's shouldn't open up iPlayer or ITVx unless it's doing that as an alternative because the recordings failed. If you use the iPlayer app to try and watch the failed recording does it still fail.

    If you can't watch programs on iPlayer without it failing do you get an error code or message, any problems using iPlayer or the apps would point to a problem with either your box or your internet connection, is it ethernet cable or wi-fi.

    Can you still pause and rewind live TV which simulates a recording and would test the box and hard drive.

     

    • Droopydebs's avatar
      Droopydebs
      Tuning in
      16 days ago

      Hi and thanks for your suggestions

      I have received many errors including CS2002/CS2114 and complete black screen with only Press Red icon showing.

      Ive decided not to waste any further time on it and opted to cancel. 
      I appreciate you taking the time to reply 

      regards

      Deborah

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        15 days ago

        Hi Debbiedoops 👋.

        Thanks for getting back to us on this, so that we can assist you further and more directly we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    16 days ago

    Hi Debbiedoops thanks for your post although we're sorry to hear of your concerns raised here.

    There are certain TV360 features which are different from the V6 software so it can be a period of adjustment, but unfortunately we cannot revert customers back to the V6 platform so this is a permanent upgrade now. 

    As mentioned here, it's possible that it's not actual recordings that's showing and it's just a suggestion of the programme which is why it's opening it up in the relevant broadcaster's catch up service.

    We've ran checks on the line and there's no issues, so how are things for you at the moment?

    Many thanks

     

    • Droopydebs's avatar
      Droopydebs
      Tuning in
      16 days ago

      Thanks Tom,

      I appreciate it your reply.  
      things have not improved, this morning I was greeted with a Black screen showing only the Press Red option and no matter what option, Tv Guide, Homepage etc nothing would switch it off. So again had to turn off at the plug socket. 

      The recordings are definitely‘recordings’ which just won’t work.

      I’m disappointed Virgin don’t allow submissions of screenshots which I think may help but heyho they’re not budging on any such suggestion from me.

      As soon as I have 1 hour free I will contact them to cancel my subscription as it’s not fit for my purposes anymore.  I work in customer service myself and have never experienced something so frustrating, 

      Kind Regards

      Deborah

      • japitts's avatar
        japitts
        Very Insightful Person
        16 days ago
        Droopydebs wrote:

        I’m disappointed Virgin don’t allow submissions of screenshots which I think may help but heyho they’re not budging on any such suggestion from me.

        You can submit photos & screenshots to this forum - use the "insert photo" function I've highlighted below (which is itself a screenshot) and wait for it to be manually approved.