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Darksideofmoon's avatar
Darksideofmoon
Superfast
2 years ago

360 TV remote no longer able to control TV volume.

I can re-pair with the 360 box, going through the steps it mutes, increase and decreases volume, but when out of the settings menu watching a program, the volume control no longer works controlling my Hisense TV again.

I have a second 360 box used in the bedroom connected to an older Sony TV that has no issues and works.

I've tried switching remote controls, with the same issues happening, both stop working the volume on my Hisense TV after pairing.

I've switch 360 boxes around from each room, which ever 360 box connects to the Hisense TV initially works after set up, but then stops working not long after.

What is very odd though, and i suspect is the issue, there is a phantom Sony Amp listed as a pair device to connect to when either of the 360 box is connected to the Hisense TV, i don't have a Sony amp and there is no option to remove this amp or select the TV as the audio input, the 360 box only connects to the Virgin broadband, power and TV. CEC control for all of my devices are disabled.

I have a suspicion that one of my neighbours may have a Sony Amp connected via Bluetooth somewhere, is the 360 box connecting to this automatically? Without authorisation from users?

Virgin really needs to allow a disable to remove option for paired devices, never had this issue with any of their older boxes prior to getting the 360's.

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  • D4ngerous4's avatar
    D4ngerous4
    Joining in
    2 years ago

    Hi, did you find fix, i bought a new samsung and my volume and mute buttons dont work, it has option to try 3 trys from my tv model but still doesnt work any ideas? Tried turning off at wall, all other buttons work as they should

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi D4ngerous4,

      Thanks for posting and welcome to our community 😊

      Sorry to hear you're having some issues syncing the volume, can you confirm if you've tried the help here 

      Alex_Rm

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      Hi D4ngerous4 

      Have you tried replacing the batteries in the remote (even if they are new)? That often works.

      Also, have you tried factory resetting the remote?

      Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing..

      Also try the following:-

      Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.  Then using the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

      If the above still fails try the key testing method.

      Audio & Video > Pair remote with devices > TV devices

      Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.

  • Lancashire-Lad's avatar
    Lancashire-Lad
    Tuning in
    2 years ago

    Been trying to reply to Daniel's PM for a couple of days but found that once againI'm unable to do so.