I've had to replace a TiVo box with a 360 (couldn't get a V6 with TiVo software) Something the engineer said did worry me though. He said it doesn't actually record anything only creates bookmarks to catch-up services. Is this right? What if by the time I get round to watching something I've "recorded" it's no longer available on catch up?
If you had a V6 TiVo box and it has been replaced with a 360 box it should look like the box on the left in the picture below unless you had 2 V6 boxes then the faulty box would have been replaced with either a mini box the one on the right or possibly a Stream / Flex box (the other picture), and the working box software updated to 360.
You have been badly misadvised.
TiVo & V6 remain fully supported for existing customers, including TiVo's being swapped for V6. Faulty TiVo's are fault-swapped for V6 as a matter of course, but TiVo customers wanting to upgrade to a V6 are often subject to a sales pitch for TV360 instead, which is what I presume has happened in your case.
TV360 are quite capable of recording, indeed V6 that are converted to TV360-master boxes do exactly that, albeit using Horizon-software rather than TiVo-software. Additional multiroom boxes are TV360-minis that don't have hard drives, this is one difference.
The reference to non-recording probably refers to the Stream boxes which do indeed rely on VoD & internet-based bookmarks for everything.
The box i had which had to be swa
pped is neither of those. It was an original Cisco Tivo as below.
I do have a V6 box down stairs in my front room running TIVO software. The engineer said he didn't have any V6 TVIO boxes so had to replace it with the 360box on the left of your pics.
The new box is as below and has the new Horizon Software. Not been sold anything or changed contract, just a faulty box replacement.
So i have one box running Horizon and one running Tivo at the moment.
Looking at the new box, it does seem to suggest it a HDD box underneath so not sure why the engineer seemed to think it doesn't actually record.
Have you tried recording anything on the "new" box to see if it that will work, it's definitely a box with a hard drive.
If you had a V6 and a TiVo box and updated to 360 the TiVo box would be replaced with a 360 mini box. You shouldn't be able to use a V6 and 360 on the same account because of the different software AFAIK.
If the "new" 360 box will record you shouldn't be able to watch recordings made on the 360 on the V6 box and the same the other way.
