I tried to record - it says Virgin TV1 is offline, or not connecting. Turn it on to check if your recording was scheduled' - not sure what I should be turning on. I cant see what could be offline as I can stream Disney, Netflix etc
i have v6 box do i need set that up somewhere else
Hi icemist74
You've posted in the TV360 forum but mention a V6 box?
Which box do you have? https://www.virginmedia.com/care/tv-fault/which-tv-box
Do you have more than one set top box? If so and they both TV360 boxes then one may be a main box which has the hard drive for recording purposes, and the other may be a mini box which is half the height of the main box as it doesn't contain a hard drive for recordings.
360_box_and_mini_box
I upgraded our V6 box to 360 had an old Virgin box. Think I figured it out by leaving the 360 mini box in sitting room and relocating the v6 box upstairs to boys bedroom.
can record now and all seems ok
icemist74 wrote:i have v6 box do i need set that up somewhere else
To add to the previous reply, a V6 box runs TiVo-software. a TV360 box runs Horizon firmware.
Did you previously have a V6 which has been reformatted, to run Horizon-software and is now a TV360-master (thus no longer a V6)?
You've mentioned Disney which the V6 doesn't have, only TV360 & non-recording Stream.
