Forum Discussion

RS6avant's avatar
RS6avant
On our wavelength
9 months ago
Solved

360 box has stopped working on One Power

Hi

My 360 box was connected to my Samsung TV so the One button would switch both on and off. Suddenly for no apparent reason it has stopped and I need to do both separately. 
tried a reset but nothing seems to work. 
Any ideas

TIA Peter. 

  • roy247's avatar
    roy247
    9 months ago

    Hi Peter,

    Is Samsung Anynet+ still turned on on your TV, I used to have a Samsung and I think it used to show a list of devices connected, if the 360 isn't showing you may need to do a search for it. I am assuming it still works like that on the newer Samsungs. ðŸ¤ž

     

  • Zach_R's avatar
    Zach_R
    Forum Team
    9 months ago

    Hi RS6avant,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble with the pairing of your 360 TV box and your TV. Is it the 360 remote that you're referring to, or your TV remote?

    Thanks,
     

  • roy247's avatar
    roy247
    Superstar
    9 months ago

    Hi Peter,

    Is Samsung Anynet+ still turned on on your TV, I used to have a Samsung and I think it used to show a list of devices connected, if the 360 isn't showing you may need to do a search for it. I am assuming it still works like that on the newer Samsungs. ðŸ¤ž

     

    • RS6avant's avatar
      RS6avant
      On our wavelength
      9 months ago

      Thanks for the reply, only just noticed it as it went to junk for some reason! That solve my problem. Switched Anynet +  back on and it is working fine. Oh glad we managed to o beat City! 

      • roy247's avatar
        roy247
        Superstar
        9 months ago

        All replies I receive only from the Virgin community go straight to the virginmedia email Spam folder see this post 

        Looking forward to the Charity / Community Shield in August to beat City again.

         

  • ben-may-know's avatar
    ben-may-know
    Settling in
    5 months ago

    If it's a Samsung TV, press the 'Home' button, press left arrow 3 times to get to 'Source'. Arrow up to HDMI then up again to edit. Change 'HDMI' to 'Cable Box' and then the TV won't keep the HDMI port on when the Virgin Box turns off ðŸ™‚