Forum Discussion

rocco1504's avatar
rocco1504
On our wavelength
3 months ago

360 and ethernet questions

Hi

I'll try and make this as quick as. 

Firstly, I have had a problem with the Ethernet connector in the back of my V6 box, I have 2 boxes and the problem is exactly the same on both, neither is a good tight fit and the plug wobbles around in the socket, obviously leading to a bad connection,  does anyone have any brilliant ideas, please. 

 Secondly, my original TIVO V6 box decided to give up the ghost last week after I tried to reset the Channel listing's via the reset in the settings section, because I was having a problem with various channels becoming unwatchable due to severe pixillation, and I thought it might help, but it basically killed my box, which decided to go into a never ending loop of trying to download the channels. 

 Anyway, got in touch with VM and they sent me a new V6 box with a 360 remote.... Now my question is, considering that I only use the TV box for watching/recording programs and like to be able to rewind if I need to, and I don't use many of the other features other than catch-up, do I upgrade to 360 or leave it as a TIVO  setup ?, as I've read all the awful comments about the 360 system. 

Just to add a couple of bits, I obviously haven't installed the new box yet, and from what I'm reading I'm hoping that I can stay with the old system.  When I spoke with the Technician on the phone who organised the box, I specifically asked for a V6 box, but he said it would be with "New" software  ??.

Many thanks for looking 

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    3 months ago

    A V6 refers to the box running TiVo-software, TV360 refers to it running Horizon-software - there's also account-level changes to support whichever software-platform your TV service uses. This is to say that a migration happens on both your account and your TV box.

    TiVo is a recording-centric platform with most of the popular streaming platforms added on. TV360 is built as an online/app-centric platform first, with recording added for the UK market.

    Only you can decide which platform is more likely to suit you, but I do rather suspect that the tech's reference to "new" software means TV360.

    For your other points - pixellation is usually a signal fault of some kind, a standard restart is part of diagnostics but there's no need for anything more severe.

     

  • rocco1504's avatar
    rocco1504
    On our wavelength
    3 months ago

    Hi japitts

    Many thanks for the reply.

    So correct me if I'm wrong, I have a new box from virgin, it looks exactly like my old box, same connection etc, TV360 is basically just a software upgrade, and not built into the hardware of the box, and I can choose to have it, Should I want it, but I can actually choose which system I go with, and don't have to upgrade if I don't want to  ?.

    Would have there been any changes on my account at virgin ?

    Many Thanks for your help 

     

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 months ago

      If you have received a 360 remote, AFAIK there is no going back.  The V6’s will get a software upgrade to the Horizon 360.  Both boxes will be done as you can’t run both.  Yes this is a change to your account and can’t be reversed.  You will lose all recordings on the boxes as the hard drives will be wiped as part of the software install. 

  • rocco1504's avatar
    rocco1504
    On our wavelength
    3 months ago

    Well, as an update, I've just installed the new box, fully expecting to find a whole new system at the end of it, but as I hadn't unpacked the new 360 remote, every time it asked me what I wanted to do, I used the old remote to "Press OK" 

    Anyway, it seems that as I didn't use the 360 remote, everything has gone back to exactly how it was, so it seems that I can use this new box with the old, better TIVO setup. 

    Anyway, thank you everyone for all your help and I hope you all have a spectacular weekend. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 months ago
      rocco1504 wrote:

      Anyway, it seems that as I didn't use the 360 remote, everything has gone back to exactly how it was,

      I really hope it stays that way.  The arrival of a 360 remote usually is the start of the Horizon software upgrade.  Maybe, just maybe, your account wasn't updated to reflect the software update? 

      Anyway, you will know in a while, as I believe the update, once triggered by VM, will be installed "hands off" at some point.