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Ramesh123's avatar
Ramesh123
Joining in
2 years ago

Wrong Email Address when registering

Hi,

When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?

Thanks 

9 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Ramesh123 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    Are you able to sign in to your My Virgin Media account with the e-mail address currently set? 

    If you are, you should be able to update the chosen e-mail address by going to "Account settings" and then "Account details".

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Ramesh123's avatar
      Ramesh123
      Joining in
      2 years ago

      I haven't registered yet because I don't have an account number yet. Those went to the wrong email.  All I have is an order reference number. 

      Regards.

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for getting back to us Ramesh123,

        So we can investigate this matter further please expect a PM from myself.

        The message will appear within the envelope icon.

        Regards,

         

    • Rhysmcnab's avatar
      Rhysmcnab
      Joining in
      3 months ago

      I've got a issue with my sign up because i used the wrong email anyway of changing it?

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        3 months ago

        Hey Rhysmcnab, thank you for reaching out and a warm welcome to the community, I am sorry to hear you give the wrong emai.

         

         Are you able to sign in to your My Virgin Media account with the e-mail address currently set? 

        If you are, you should be able to update the chosen e-mail address by going to "Account settings" and then "Account details".
         

        Do let us know if you have been successful in doing this.

  • Bronyauk's avatar
    Bronyauk
    Joining in
    2 years ago

    Hi,

    When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?

    Thanks 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey Bronyauk, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

      Can I confirm is this when you signed up to the package or when trying to make an online account?