I have a new account number and when I try to log in it keepmtaking me back to my old account number.
I have no access to anything on the app as it is saying I have no installations booked but have been connected since July
Have spoken to the call centre a couple of weeks ago, who said it had been fixed. But still have the same issue when trying to log in.
Please help
Forum TeamHi Owens25 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
