Forum Discussion

JAUDSLEY's avatar
JAUDSLEY
Joining in
12 months ago

Virgin Media account number is wrong in app

When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and new account numbers but cannot find a way to change which account number it logs in to. Help!

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey JAUDSLEY,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your account and your MY Virgin Media log ins, it is something we are able to help you with, for us to go about doing so we do need to go about confirming some information via a private message which I will send to you now.

    Joe

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey JAUDSLEY,

    Thanks for joining me within that private message to discuss your issue, if there is anything further we can do to help or you have any other questions, please do let us know so that we can go about looking into this with you.

    Joe

    • JAUDSLEY's avatar
      JAUDSLEY
      Joining in
      11 months ago

      Hi Joe I've had the installation of the broadband yesterday can my online account be changed to the new account now please?

      Thanks

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        11 months ago

        Hi JAUDSLEY,

        Thank you for reaching back out, glad to hear you services in the new house are now active, now the account is active you would need to set up a new Online Account using the new account details and a different Email address.

        Regards

        Paul.