Forum Discussion

Duggs413's avatar
Duggs413
Joining in
12 days ago

Unable to stream and Visit My Virgin Media

Like a lot of people who have had accounts for 10 years plus this new Virgin Media/02 Account thing has been very frustrating not being able to stream the Premiership and NFL if i can get the answer to 2 questions it might work

  1. Account number apparently is a 9-digit number the account number I can find is 12 digits
  2. Area Number no idea why is there not an area number calculator ?? My address is [REMOVED]
  3. Thank you for your assistance

6 Replies

  • Duggs413's avatar
    Duggs413
    Joining in
    11 days ago

    Probably got account number sorted but still having problems with area ref cant access the internet and our new contract agreement does not mention it

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      11 days ago

      Thanks for the update on this Duggs413, so that we can give you this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Duggs413's avatar
    Duggs413
    Joining in
    12 days ago

    is it the first 9 digits of your account number ? where can you find your area reference ?

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      11 days ago

      Thanks for the update Duggs413, have you been able to locate both your account number and the area ref using the image that newapollo (thanks for the assist) has provided?

      Let us know. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      12 days ago

      If you have access to a 12 digit account number then ignore the last 3 numbers and just quote the first 9 numerical digits  ---  If you pay by direct debit then check your bank statement as the first 9 numerical digits of the reference number for your VM payment is also your account number.

      The area reference along with your account number can be found on the original paperwork you received when you signed up to VM, and also on any online bills (screenshot attached) along with your contract.

       

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    12 days ago

    Hello Duggs413

    Sorry to hear of the streaming issues experienced since the change to VMO2 ID's, we appreciate you taking the time to raise this via the forums and welcome to the community.

    Firstly, we aren't able to give you your account number via the forums, this can be found on your bills. The area reference is in relation to where you live and is a two digit number, each area having their own reference. We can't give you this at this time as the address you posted was removed for security reasons given it was posted on the public section of the forum.