Forum Discussion

Meng's avatar
Meng
Tuning in
25 days ago

Unable to sign into My Virgin Media

As per the headline.

This is also affecting receiving emails. It seems as if my user name and/or password have been "forgotten". 

When I try to use the 'Forgotten password' option, it doesn't recognise my email address. Neither the address or password have been changed recently.

I received a regular monthly bill a couple of days ago, so my account is obviously still active.

Help!

1 Reply

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Meng,

     

    Thanks for taking the time to post in regards to the issues accessing both your online account and receiving emails, we're eager to take a closer look into this and get this resolved.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.