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fweatherall's avatar
fweatherall
Just joined
18 hours ago

Unable to see new account in app after moving house

Hi, I moved house 4 weeks ago,  my account is still showing my old account (closed) and i cannot see my new account,  can someone please help,  I tried to register new account under a different email address however I get an error message "oops something went wrong",  thanks

1 Reply

  • Hello fweatherall.

    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue accessing your new account after moving house.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen, that would be great. 
    Gareth_L