Forum Discussion

benmickle01's avatar
benmickle01
Joining in
13 days ago
Solved

Unable to register My Virgin Media account

Hi,

My broadband was installed yesterday but I am unable to register online with MyVirginmedia despite numerous attempts. Tried different devices/browsers and deleting cookies etc but it just hangs on the password page every time. Very frustrating.

Would appreciate advice on registering my account

Thanks

 

  • Kath_P's avatar
    Kath_P
    13 days ago

    Hi benmickle01, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with registering for My VM. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    13 days ago

    Hi benmickle01, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with registering for My VM. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,