Forum Discussion

Emmajgill's avatar
Emmajgill
Joining in
4 months ago

Unable to register for an account

Hi, 

We are trying to register for an account so we can use the mobile app. We get to the choose password. When we click confirm it starts to register, then pauses, then the website reloads and we are back to the choose password screen. Can someone help please 

Thanks

  • Hey Emmajgill Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums.

    I am sorry to hear about the issues you are facing when trying to register for My Virgin Media. 😢
    I will assist you on this and provide the support needed to get this sorted out.

    I will send a private message. 📧

    Kind regards,
    Ilyas.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey aoifekearney, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

      I can see you spoke to the team since this post, did they manage to help at all? 

  • Hey Emmajgill Thanks for speaking with us today!

    Let us know how it goes with the care team and we can follow up from there.
    Hopefully everything get's sorted.

    Kind regards,
    Ilyas.