Forum Discussion

AtomicEdge's avatar
AtomicEdge
Tuning in
7 days ago

Unable to log in with VMO2 account

I am unable to log into My Virgin Media. My credentials get me into my O2 account, and let me log into the VMO2 account page.

On the VMO2 ID account page, if I click to "Manage your products" I get a "Something went wrong" error.

If I log into my VM account on the My Virgin Media page - I get sent to a blank screen and the URL states "error=server_error".

If I try and log into the app, I get sent back to the login page.

I know I am authenticating okay, because I am using my passkey, and if I don't log into my passkey it gives me a different unable to log in error.

Support say they will look into this on the chat, but then never get back to me - please can anyone help?

account
MyVirginMedia

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    6 days ago

    Hello AtomicEdge,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your online account. 

    Please could you try to access your VM account via incognito or private browsing mode? You could also try to clear your browser cache then try to login to your account one more time.

    Kind Regards,

    Steven_L