Trouble signing up account, password error

Hi CluelessVirg 

Welcome to the community forums

Sorry to hear of your concerns with setting up your online account. 

Can you confirm what is the error you're seeing when you try to create the account? Is it just advising that the password you're using is not being accepted or some other error?

IT tickets can take 5 working days for the team to investigate and resolve, if this has already been raised then the team will contact you for any further information that they'll need to sort this for you.

I have even tried system generated random passwords, still no use. It is more about the account setting. This email address was used for a different property address before and when I called, the staff said she would deregister / unlink this account from the previous address and ask me to try to register again, this is over a month ago. 

After 3 weeks, still going nowhere. No communication from VirginMedia either. I am amazed by your fantastic customer service!

As I previously posted, I have had sign-up issues when I joined Virgin Media two months ago. Funny it is after 2 months, my complaint went silent and left not dealt with. I have spent hours on the phone going through the same technical details with various Virgin Media teams based in India or sometimes in the UK but unanimously clueless of what is going on. I just had a typical conversation. Half an hour on the phone with call center based in India trying to find where is the problem, got transferred back to the UK hoping to find an answer, got transferred again back to India trying to find out where is the problem. 

Brilliantly executed time wasting strategy. The whole point is to wear you out rather than solving the problem. I would suggest anyone anyone who is within 14 days cooling period or even considering joining virgin Media, DO NOT.