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Hammysammy's avatar
Hammysammy
Joining in
2 years ago

Somethings not quite right

 

Hi everyone! 

I’ve been getting the error message ‘somethings not quite right’ on almost every page I click on. I’ve tried on the Virgin Media App, mobile webpage and my desktop webpage! 

I’m unsure what do do, all I want to do is set up a DD (I’ve literally been trying since Christmas, and I’ve had the same error since then) I spoke to someone on the phone TWICE and both times the agents just fobbed it off. Someone told me I couldn’t set up a DD on the phone because the app would start working on the 10th Jan and I had to do it there lol but here we are - I’ve worked in those customer service jobs so I understand why people say random things but I do just want this sorted! 

has anyone had this issue before and know how to fix? I can’t even view my bill without getting the support error. I’ve attached it for reference : 

 

thanks! 🙂 

5 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Hammysammy,

    Thank you for your post. I'm sorry that you are getting that message on different pages. 

    Can you confirm if you are accessing the website from a save link or by searching it on a web browser?

    Can you confirm if this is still happening this morning?

    ^Martin

    • Hammysammy's avatar
      Hammysammy
      Joining in
      2 years ago

      Hi Martin 😊 

      Yes, everything’s completely secure and I’m still having problems today. 

      Unsure what to do? I’ve deleted and re-installed sooo many times! 

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for coming back to us Hammysammy 😊.

        Can you please try this on another device and clear and Chace and cookies. 

        Have tired this on a private/incognito browsers?