- I have an old account which was deactivated and set up a new one a few weeks ago but the app is still connected to the old one as they have the same email how do I change this over so can see the new accounts details
how do I change this over ????
Thanks for your post on our Community Forums @jess3333, and a very warm welcome to you!
Sorry to hear of the difficulty you've had registering for the new account.
We will need to perform a Move and Transfer of the E-Mail address from the former account, to the new one you've recently created.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
Hi - I’m having the same issue. Thanks
Hi Robinson3,
Thanks for using the Community Forums to get this issue with your Online Account looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!
Can I firstly ask whether you're a returning customer with old account details, or have you moved properties and your account is still attached to your old address?
Thanks,
Megan_L
Hello, I am having the same problem. I closed my old account on the 26th of January and and set up a new account on the 27th of January. I got my system up running and it is all working, but when I sign in VM App, TV Go etc. It is connecting to the old account! Can you help me please?
Much appreciated
Thank you.
