Forum Discussion

Tallboy72's avatar
Tallboy72
Joining in
9 months ago

Quick pay

I'm so frustrated 

The quick pay app is constantly failing

I've ended up wiring money from my back account recently 

I was late paying £15 (includes £7.50 late fee)

I tried paying it again by your app..no joy

I wired £48 and it has been received BUT I've been restricted 

My new bill isn't due to be paid til May 7th !?

I've just wired £50 which will clear everything and leave me £2 in credit 

Please sort out your quick pay system

How can I get someone to check my account & payments & unrestrict me?

I also shouldn't have a late fee when it's your system that's at fault

 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    9 months ago

    Hi Tallboy72 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel