Forum Discussion

swedishkitty's avatar
swedishkitty
Joining in
2 months ago

Payments Won't Go Through

Hello,

I need to make a payment for broadband but the payments won't go through on my Virgin media or the website. The phone number also doesn't work. Any help would be appreciated.

  • Robert_P's avatar
    Robert_P
    Forum Team
    2 months ago

    Hello swedishkitty

     

    Thanks for posting in regards to your payment issues, we appreciate the concern this can cause and you taking the time to raise this via the forums.

     

    We can't take payments via this platform, we'd recommend contacting the team on 150 from a Virgin Media landline or 0345 454 1111 from any other line to speak to the team. We also have an automated payments line on 0800 0643777.