Forum Discussion

LoydKim1234's avatar
LoydKim1234
Just joined
5 hours ago

Duplicate Payment Issue: Pre-Paid on 4 November and Auto-Payment on 6 November

Hello,

I would like to request assistance regarding a duplicated payment on my Virgin Media account.

I made a pre-paid payment using my credit card. However, an automatic payment was processed again, resulting in two payments for the same billing period.

Since this appears to be a duplicate charge, I would like to request a refund for one of the payments.
Could someone please advise on the next steps or direct me to the appropriate team who can help resolve this?

Thank you in advance for your support.

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 hours ago

    VM process auto payments at least 5 days before they are due, so if you pay in the intervening days you get a duplicate. Also I think even if you pay before this their system is not very intelligent and will still schedule an automatic payment. I believe you will not get a refund, just your bill will be adjusted so you do not pay next month.