Hi
I started a Sky Sports subscription on 19 July for 1st Lions Test, and ended it 27 July. I have email confirmation of the cancellation on the 27th July.
I would expect the MOST I would have to pay for this is 1 month subscription (i.e £38.75)
Why does my bill look like this?
Thanks
You pay in advance, and so there is a catch up for last month when you owe from 19 July to 31 July.
You then have the cost for August. What you should see is the bill from 1 August to 26 August [i.e. a month after you cancelled, the exact day will be around then, maybe a day or so earlier].
The bill seems to have gone over that. As above from what you say it should be up to 26th August or within a day or so of that. If so it seems that you are being billed over that period. When was your bill dated? It may be that it was produced before your cancellation, and thus you will have a small credit next month.
Does your box show the cancellation? Under apps and then subscriptions, mine showed the days left for the subscription when I cancelled Sky Sports. If not, then there is an issue. If it does show that I would expect a few days credit next month, but just five or so days, and no issue.
Forum TeamHi Bo8482,
Thanks for your post and welcome to our community.
We are sorry for any confusion caused by the billing for the Sky Sports package.
We do charge in advance so there will be some pro rate charges when a new package is added.
We also require 30 days notice to cancel the Sky Sports. You mentioned you ended this on 27/7/25. To clarify please, did you give 30 days notice on the 27/07/25 to cancel the Sky Sports? If so, how was this done please and via what contact channel?
Please pop back to us when you can.
