Forum Discussion

Emmad01060101's avatar
Emmad01060101
Joining in
12 months ago

No account number

Set up a broadband and tv package online. Received the pre contract sheets but have no account number or area number and therefore unable to create online account to access delivery etc. can anyone help? 

  • Hi Emmad01060101

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear that you're struggling to set up an online account. Have you received any documentation from us about your order and bundle, such as the order confirmation? The details you're looking for can be found there.

    Thanks,
     

    • Emmad01060101's avatar
      Emmad01060101
      Joining in

      Hi yes I’ve had the order confirmation and pre contract sheet but nothing else. 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Hey Emmad01060101,

        With this the pre contract documentation should provide the information at the top of your screen as to your area reference and account number. It should appear around the top section underneath your name.

        Joe