Forum Discussion

sounds's avatar
sounds
Up to speed
10 months ago

New Deal Offer Text

Hi,

got a text this evening from Virgin about my contract running out and a new “exclusive offer”.

when I hit the link it took me to the app then I saw new off er flash up and the “oops something went wrong”

I then logged onto the website and had the same issue.

Anyone else had the issue, if so how do I see the “new exclusive deal”

I’ve tried it a few times and it’s the same everytime.

 

thanks

  • Hey sounds Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm so sorry to see this issue occur with the renewals offer.
    I will look in to this and assist you on this and see what has happened.

    I will send a private message for further support. 🧾

    Kind regards,
    Ilyas.

  • Thanks for speaking with us today sounds 

    I'm sorry to hear say that the renewal email was sent early.
    As advised - these issues are being looked in to.

    Reach out to us nearer to the renewal time and we'll be able to assist.

    Kind regards,
    Ilyas.