Forum Discussion

Paulina67's avatar
Paulina67
Joining in
3 days ago

My Virgin Media App - Unable to reset password

I've been trying to reset the password on the My Virginmedia app with no success. I've updated the email address used to sign in but the password reset emails are not arriving in my inbox. I also spent ages on the phone yesterday to virgin with no success. An agent promised to call me back but didn't

 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    3 days ago

    Hey Paulina67, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some issues logging in.

    We will send you a DM now so we can take  a look.