Forum Discussion

R2sma's avatar
R2sma
Joining in
4 months ago

My Cases

  • Ive tried searching everywhere, including links to find 'my cases' to track any updates on my complaints, but my cases are no-where to be found.  All i get everytime i search. This is the message i receive bolow.  
  • I feel they dont want you to easily track your complaints.  Not the best start after two weeks signing up.

  • There's nothing to see here

    We've not got any on-going issues connected with your account, so there's nothing to see here.

    Got an issue to raise with our team about your services?

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    4 months ago

    Hi R2sma 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having with looking into your cases, if you can join me in a private message so that we can look into this further with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

    • R2sma's avatar
      R2sma
      Joining in
      4 months ago

      Sorry, no envelopes anywhere you state they should be.