Is it a case of over utilization?
It's been a while guys......This is my daughters line, voltages a bit low in places but just need a second opinion before recommending she switch ISP's 🙂
I have the Hub 3 in modem mode with TP Link Decos, it's even worse with connection issues in router mode.
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 363000000 | Locked |
Ranged Upstream Channel (Hz) | 32600000 | Locked |
Provisioning State | Online |
|
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 363000000 | 3 | 40 | 256 qam | 29 |
2 | 139000000 | 4.1 | 38 | 256 qam | 1 |
3 | 147000000 | 3.7 | 40 | 256 qam | 2 |
4 | 155000000 | 3.9 | 40 | 256 qam | 3 |
5 | 163000000 | 3.9 | 40 | 256 qam | 4 |
6 | 171000000 | 4 | 40 | 256 qam | 5 |
7 | 179000000 | 4 | 38 | 256 qam | 6 |
8 | 187000000 | 4 | 38 | 256 qam | 7 |
9 | 195000000 | 4 | 40 | 256 qam | 8 |
10 | 203000000 | 3.9 | 40 | 256 qam | 9 |
11 | 211000000 | 3.7 | 40 | 256 qam | 10 |
12 | 219000000 | 3.9 | 40 | 256 qam | 11 |
13 | 227000000 | 3.7 | 40 | 256 qam | 12 |
14 | 235000000 | 3.5 | 40 | 256 qam | 13 |
15 | 307000000 | 3 | 40 | 256 qam | 22 |
16 | 315000000 | 3 | 40 | 256 qam | 23 |
17 | 323000000 | 3.2 | 40 | 256 qam | 24 |
18 | 331000000 | 3 | 40 | 256 qam | 25 |
19 | 339000000 | 3 | 40 | 256 qam | 26 |
20 | 347000000 | 3 | 40 | 256 qam | 27 |
21 | 355000000 | 2.9 | 38 | 256 qam | 28 |
22 | 371000000 | 3 | 40 | 256 qam | 30 |
23 | 379000000 | 3 | 38 | 256 qam | 31 |
24 | 387000000 | 3 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 49322 | 170058 |
2 | Locked | 38.6 | 42505 | 236113 |
3 | Locked | 40.3 | 43144 | 227661 |
4 | Locked | 40.3 | 42527 | 228938 |
5 | Locked | 40.9 | 42194 | 235522 |
6 | Locked | 40.3 | 44263 | 228840 |
7 | Locked | 38.9 | 44235 | 229094 |
8 | Locked | 38.9 | 46014 | 218768 |
9 | Locked | 40.3 | 44739 | 227291 |
10 | Locked | 40.3 | 46040 | 218643 |
11 | Locked | 40.3 | 47237 | 210995 |
12 | Locked | 40.9 | 46460 | 213646 |
13 | Locked | 40.3 | 47669 | 208420 |
14 | Locked | 40.9 | 46330 | 210692 |
15 | Locked | 40.3 | 49964 | 190241 |
16 | Locked | 40.3 | 49624 | 192081 |
17 | Locked | 40.3 | 50277 | 186945 |
18 | Locked | 40.3 | 50960 | 179535 |
19 | Locked | 40.3 | 52028 | 173340 |
20 | Locked | 40.9 | 50092 | 176653 |
21 | Locked | 38.9 | 49986 | 174408 |
22 | Locked | 40.3 | 49194 | 166871 |
23 | Locked | 38.9 | 48083 | 162880 |
24 | Locked | 40.3 | 48380 | 161516 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 32600000 | 32.8 | 5120 | 64 qam | 13 |
2 | 23600000 | 33.3 | 5120 | 64 qam | 14 |
3 | 39400007 | 34.8 | 5120 | 64 qam | 12 |
4 | 46200000 | 32.8 | 5120 | 64 qam | 11 |
5 | 53699949 | 33.8 | 5120 | 64 qam | 10 |
6 | 60300002 | 34.3 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 6 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 2 | 0 |
6 | ATDMA | 0 | 0 | 0 | 0 |
I'd say those errors are a result of the appalling connection, rather than the cause.
Have you checked the local faults line? Reported it as a fault? There's no way she should suffer this if there is an option available.