Forum Discussion

conman33158's avatar
conman33158
Super solver
4 months ago
Solved

Is it a case of over utilization?

It's been a while guys......This is my daughters line, voltages a bit low in places but just need a second opinion before recommending she switch ISP's 🙂 

I have the Hub 3 in modem mode with TP Link Decos, it's even worse with connection issues in router mode.

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/61c4e0f30cec9fee1dbbd3ceebb5c3ab2d0f0f68 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/61c4e0f30cec9fee1dbbd3ceebb5c3ab2d0f0f68.png

 

 

 

 

Item

Status

Comments

Acquired Downstream Channel (Hz)

363000000

Locked

Ranged Upstream Channel (Hz)

32600000

Locked

Provisioning State

Online

 

 

Downstream bonded channels

 

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

363000000

3

40

256 qam

29

2

139000000

4.1

38

256 qam

1

3

147000000

3.7

40

256 qam

2

4

155000000

3.9

40

256 qam

3

5

163000000

3.9

40

256 qam

4

6

171000000

4

40

256 qam

5

7

179000000

4

38

256 qam

6

8

187000000

4

38

256 qam

7

9

195000000

4

40

256 qam

8

10

203000000

3.9

40

256 qam

9

11

211000000

3.7

40

256 qam

10

12

219000000

3.9

40

256 qam

11

13

227000000

3.7

40

256 qam

12

14

235000000

3.5

40

256 qam

13

15

307000000

3

40

256 qam

22

16

315000000

3

40

256 qam

23

17

323000000

3.2

40

256 qam

24

18

331000000

3

40

256 qam

25

19

339000000

3

40

256 qam

26

20

347000000

3

40

256 qam

27

21

355000000

2.9

38

256 qam

28

22

371000000

3

40

256 qam

30

23

379000000

3

38

256 qam

31

24

387000000

3

40

256 qam

32

 

Downstream bonded channels

 

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

49322

170058

2

Locked

38.6

42505

236113

3

Locked

40.3

43144

227661

4

Locked

40.3

42527

228938

5

Locked

40.9

42194

235522

6

Locked

40.3

44263

228840

7

Locked

38.9

44235

229094

8

Locked

38.9

46014

218768

9

Locked

40.3

44739

227291

10

Locked

40.3

46040

218643

11

Locked

40.3

47237

210995

12

Locked

40.9

46460

213646

13

Locked

40.3

47669

208420

14

Locked

40.9

46330

210692

15

Locked

40.3

49964

190241

16

Locked

40.3

49624

192081

17

Locked

40.3

50277

186945

18

Locked

40.3

50960

179535

19

Locked

40.3

52028

173340

20

Locked

40.9

50092

176653

21

Locked

38.9

49986

174408

22

Locked

40.3

49194

166871

23

Locked

38.9

48083

162880

24

Locked

40.3

48380

161516

 

Upstream bonded channels

 

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

32600000

32.8

5120

64 qam

13

2

23600000

33.3

5120

64 qam

14

3

39400007

34.8

5120

64 qam

12

4

46200000

32.8

5120

64 qam

11

5

53699949

33.8

5120

64 qam

10

6

60300002

34.3

5120

64 qam

9

 

Upstream bonded channels

 

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

6

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

1

0

4

ATDMA

0

0

0

0

5

ATDMA

0

0

2

0

6

ATDMA

0

0

0

0

 

  • I'd say those errors are a result of the appalling connection, rather than the cause.

    Have you checked the local faults line? Reported it as a fault?  There's no way she should suffer this if there is an option available.

     

     

  • Client62's avatar
    Client62
    Alessandro Volta

    I'd focus on the Post RS Errors on all 24 channels resulting from a downstream noise issue
    as being a likely problem for connection reliability :

    Downstream bonded channels

     

    Channel

    Locked Status

    RxMER (dB)

    Pre RS Errors

    Post RS Errors

    1

    Locked

    40.3

    49322

    170058

    2

    Locked

    38.6

    42505

    236113

    3

    Locked

    40.3

    43144

    227661

    4

    Locked

    40.3

    42527

    228938

    5

    Locked

    40.9

    42194

    235522

    6

    Locked

    40.3

    44263

    228840

    7

    Locked

    38.9

    44235

    229094

    8

    Locked

    38.9

    46014

    218768

    9

    Locked

    40.3

    44739

    227291

    10

    Locked

    40.3

    46040

    218643

    • conman33158's avatar
      conman33158
      Super solver

      These would be here from the hub was first powered on about 2 years ago, I must do a reset off the hub and see what pops up 🙂 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I'd say those errors are a result of the appalling connection, rather than the cause.

    Have you checked the local faults line? Reported it as a fault?  There's no way she should suffer this if there is an option available.

     

     

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter

      Ugh. Halloween really has come early for Caitlin looking at her BQM. In addition to checking for local faults have another look at all of the cables and connections (and maybe a quick scan of the external cabling too). 

  • Thanks for the input guys, will reset everything tomorrow and check all connections which all seems to be fine plus I’ll get a call into the faults line and if no faults get one logged. Hopefully it will be a simple engineer visit to sort it out. 

  • After being cut off 4 times on the phone we finally got an engineer visit for Friday 25th Oct between 1-4pm. Hopefully the guy sees the issue. Had to laugh at them trying to get Caitlin tied into another contract when the issue is unresolved, nice try matey...lol

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi conman33158 

      Welcome back to the community forums

      Sorry to hear of the concerns you have with your services at this time. 

      Please do keep us posted on how your engineer visit goes tomorrow, we'll assist further should you need. 

  • Well the engineer came early so better than we thought as he had a cancelation. He just done a new install of equipment, cables and power supply etc as he could rule out which was casing the issue. Installed new cables, and new Hub 5 and new power supplies where needed. Vast improvement on the BQM now so hopefully no more bother. 

     

    Cheers for all the help guys, much appreciated! 🙂

    Broadband Quality Monitor | thinkbroadband

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter

      That is a much better VM BQM. You are showing off with your EE FTTP BQM though 😊