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Zaxx's avatar
Zaxx
Tuning in
2 years ago
Solved

Email address still connected to old account.

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents.

Can you help please?

  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello Zaxx 

    Thanks for your post. 
    Sorry to hear about the issue with your online account showing the old one.
    I can look into this for you, as it will be an easy fix from here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

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    • Gareth_L's avatar
      Gareth_L
      Forum Team (Retired)
      2 years ago

      Good stuff John.

      If you do ever need anything else, head back to our community and we can take a look.

      Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    2 years ago

    Hello Zaxx 

    Thanks for your post. 
    Sorry to hear about the issue with your online account showing the old one.
    I can look into this for you, as it will be an easy fix from here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

    • Manoila's avatar
      Manoila
      Tuning in
      2 years ago

      Hi Gareth ,

      I am in exactly the same boat as Zaxx. Stopped my Virgin Broadband in September , now reconnected, but can see only my old account on the app and the web page. Is there any chance you can help?

       

       

      • Gareth_L's avatar
        Gareth_L
        Forum Team (Retired)
        2 years ago

        Hello Manoila

        Of course I can help you get your new account set up.

        Same as Zaxx, I will need to pass security first though.

        If you can check your logo at the top right of your screen that would be great. 
        Regards     
        Gareth_L
         

         

         

    • Zaxx's avatar
      Zaxx
      Tuning in
      2 years ago

      All now working. Thanks for your help.

      • Gareth_L's avatar
        Gareth_L
        Forum Team (Retired)
        2 years ago

        Hello Zaxx.

        Thanks for the update.

        Glad to hear everything is now working for you.

        Can I help with anything else at all?

        Gareth_L