Forum Discussion

Zaxx's avatar
Zaxx
Joining in
2 years ago
Solved

Email address still connected to old account.

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...
  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello Zaxx 

    Thanks for your post. 
    Sorry to hear about the issue with your online account showing the old one.
    I can look into this for you, as it will be an easy fix from here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

Gareth_L's avatar
Gareth_L
Forum Team
2 years ago

Hello Zaxx 

Thanks for your post. 
Sorry to hear about the issue with your online account showing the old one.
I can look into this for you, as it will be an easy fix from here.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

Zaxx's avatar
Zaxx
Joining in
2 years ago

All now working. Thanks for your help.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello Zaxx.

    Thanks for the update.

    Glad to hear everything is now working for you.

    Can I help with anything else at all?

    Gareth_L