Solved
Email address still connected to old account.
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...
Hello Zaxx
Thanks for your post.
Sorry to hear about the issue with your online account showing the old one.
I can look into this for you, as it will be an easy fix from here.
If you don't mind, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
