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James_871's avatar
James_871
Joining in
23 hours ago

Email address linked to old account

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents.

Can you help please?

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1 Reply

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    19 hours ago

    Thanks for reaching out to us with James_871 and we're sorry to hear about your issues when logging in.

    To discuss this further, we'll be sending you a private message shortly.