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JDG95's avatar
JDG95
Joining in
11 months ago

Email address linked to old account

Hi there

I recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account.

Please can you assist?

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there JDG95 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and I would be more than happy to take a look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

  • Top1's avatar
    Top1
    Joining in
    5 months ago

    I’m having the same issue, can you help please?

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Top1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear you're having the same issue 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel