Forum Discussion

Adele321's avatar
Adele321
Settling in
2 days ago
Solved

Email address different to one on my Virgin Media O2 ID...? Cannot link.

Hi - I really could do with some assistance on this please, as I'm going around in circles and not a good start to being a VM customer.

I've spoken to customer services as well, and we're no further forward. 

I've read a similar post on this, tried all the suggested steps, and still no luck. 

I want to be able to view my account online, but keep receiving an error. 

I've tried every possible email address that I've ever had in my 41 years on earth - to no avail. 

Please help...? 

Thanks, Adele.

 

  • Akua_A's avatar
    Akua_A
    2 days ago

    Hi Adele321 

    Welcome to our forums and our services. Sorry to hear you are having issues logging in. We can understand the frustration caused, and we want to best help. Just to confirm, have you registered your account with us as seen here after creating your VMO2 ID? Have you also tried the following resolution to see if it helps?

    Thanks,

4 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Adele321 

    Welcome to our forums and our services. Sorry to hear you are having issues logging in. We can understand the frustration caused, and we want to best help. Just to confirm, have you registered your account with us as seen here after creating your VMO2 ID? Have you also tried the following resolution to see if it helps?

    Thanks,

    • georgilea's avatar
      georgilea
      Just joined
      2 days ago

      I’m having exactly the same issue. I have registered and still can’t link my accounts even tho the email address is exactly the same. How frustrating!!!!

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        22 hours ago

        Hi georgilea 👋.

        Thanks for reaching out to us and welcome to the Community Forums. Have you tried the link in Akua_A's above message? 👉 Resolution.

        Please let us know how you get on. 

  • Adele321's avatar
    Adele321
    Settling in
    2 days ago

    Hello - thanks for coming back to me. The 'resolution' worked - I can't believe it, after so many hours of 'pain'! That person needs to work for VM customer service! :-)