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IanH7's avatar
IanH7
Tuning in
3 months ago
Solved

Changing a My Virgin Media username to a different 3rd party email address

Hi

A year ago or more my wife was locked out of her MVM account and email, which was resolved by changing her username to a non-VM email address. At the time she didn't have a 3rd party email account, so we used my Gmail account as her new username.

My wife now has an Outlook email account and would like to change her MVM username to that email address. I would also like her to do that so that I can use my Gmail address as my own MVM username!

Please can someone point me to or talk me through the steps we need to take to change our respective MVM accounts to our own 3rd party email addresses?

Thanks!  

  • Kath_P's avatar
    Kath_P
    3 months ago

    Hi IanH7, 

    Thanks for coming back to us on this one. 

    Once logged in to My VM here, your wife will need to head to Account Settings > My Virgin Media Account Details. On this page there is a section 'My sign in details'. Under here you will see the current login username, under email address. Click the edit button. You'll be sent a one time passcode to the current username to enter on the next page to verify it's you. Once verified you'll then be to put in the email address you want to use as the username. 

    Hopefully that helps 😊

    Thanks, 

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    I would suggest going into your MVM and changing the email address in your preferences?

    • IanH7's avatar
      IanH7
      Tuning in
      3 months ago

      Thanks. Simplistically that's obviously the answer but what I'm looking for is a step by step guide to doing that, including any additional steps that need to be completed along the way, to make sure that I don't do something stupid and lock myself out of my email account.