Forum Discussion

abrahad's avatar
abrahad
On our wavelength
4 days ago

Edge browser problem on Virgin

A problem has recently cropped up in my Edge browser with the Virgin website.  Some buttons, i.e. 'Chat to us now' no longer work.  This seems to be related to strict Mime checking of the website script implying that the script does not strictly follow the Mime format rules.

 

The button works correctly in Firefox browser so I will swap to that for now.

 

4 Replies

  • Hi abrahad 

    Welcome back to our forums, and thank you for your post. Sorry to hear you are having issues when using our website in the Edge browser. We can understand the inconvenience caused. Can you let us know if our website is the only site you have had this issue with? Does the issue persist when clearing cookies and cache in the browser? Please get in contact with us when you can, and we will do our best to help. 

    Thanks,

    • abrahad's avatar
      abrahad
      On our wavelength

      The Virgin website is the only one I have found with this problem.  Clearing cookies etc and doing a repair install of Edge made no difference.  This is a screenshot from the "inspect" window when running the web page.

      Hope this is of some help.

       

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team

        Thank you for letting us know abrahad Just to confirm, do you get this on multiple devices? Also, is your Edge browser up to date on the latest version?