Forum Discussion

ebilling-scam's avatar
ebilling-scam
Just joined
10 months ago

Ebilling is impossible to set, is this a nice little £1.75 a month grift by Virgin Media?

I've been in touch with Virgin customer care no less than 4 times now because I cannot for the life of me switch off paper bills and go fully paperless. 

Last two times I was assured this was done on the phone but these envelopes just keep showing up, and so do the charges.

My Virgin Media Appteam sort this out, this is extremely bad product and service design and probably illegal, because you are profiting off a dark UX pattern. 10s of 1000s of us at £1.75 a month??? Tidy.

 

 

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    10 months ago

    Hi ebilling-scam 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with Ebilling, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina