DEF01 Can't login
 
Hi, go my new hub today. All working fine but can't login to my virgin media properly as it keeps saying their is a problem. Did call up but I don't think the lady really understood my issue.
Thanks in advance
Forum Discussion
8 Replies
- Vikki_M
Forum Team
Hi Mwilletts
Thank you for your post and welcome to our community.
We are very sorry to hear about the issues you are having with the online account.
Could you please try this via our webpage if you are using the app.
If you get the same error, please try a different browser.
Please pop back to us when you can.
I've tried 3 different browsers and a different device. 😂 😂 I can get into the app, but when go for example to help, broadband, apps and extras, Web safe, trouble shooting and then manage settings, it come up with the same thing.
- Vikki_M
Okay thank you.
If you haven't done so already, can you please try deleting and reinstalling the app.
If this doesn't work, we will send you a private message and raise this with our IT team.
Please pop back to us when you can.
I am also having the same issue and have spent time on the phone trying to sort to no avail! Please can someone help?
