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Mart888's avatar
Mart888
Dialled in
2 years ago

Continuing Login Problems

Hard to know where to start as this has been going on since last November when, all of a sudden, I could no longer access my email via the VM website; it kept giving the message Forbidden. Eventually I was guided to the workaround posted by EyesSquared (where you have to change the App PW 3 times). That worked for a while but when my partner tried to log in to VM on another device, definitely using the correct PW, it was rejected and, following that, the original problem returned whereby I can't log in to my emails on the VM website even on the device where it had previously been working.

It took many hours to get my email working again by that workaround.I need to understand. How can it be that, by trying - and failing - to log in on a different device (with the correct PW), that could affect the ability to log in on the device where it was previously working. This is totally baffling to me and I'd be very grateful for any thoughts. Thanks in advance.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Mart888, 

    Thanks for coming back to us in the Community. 

    I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

    We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

    Thanks, 

    • Mart888's avatar
      Mart888
      Dialled in
      2 years ago

      When will that be please, as I've heard nothing since the day before yesterday?
      Isn't the purpose of this forum to widen the search to other people experiencing similar problems and, one hopes, finding solutions? I can't wait days without being able to log in to your website at all. 

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        2 years ago

        Hi Mart888, 

        Please be aware it can take up to 48 hours for a reply as we do have RDO's as soon as the agent is in they will reply to you and assist you further.
        Thanks,
        Zoie