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umeboshi08's avatar
umeboshi08
Joining in
2 years ago

Code: DEF01

Upon signing in to My Virgin Media for the first time, I am asked to complete my profile by confirming my security details, but when I enter them I receive this message -

 
"Oops, we've ran into a problem
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"
 
I have tried clearing cache, using a different browser, using a different device, and I am not accessing the website via a bookmark/favourited link.