Forum Discussion

eugener's avatar
eugener
Tuning in
2 years ago

Cannot verify email to set up account

Hi, 

I cannot verify my email. Each time I click the link it says verification link expired. Please help, this is very frustrating.

Thanks,

Eugene

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi eugener 👋.

    Thanks for reaching out to us. Apologies for the issues you are having with your email. Could you please elaborate further, is this to log into your mailbox, or using your email for account access.

    Please let us know

    Sabrina. 

    • eugener's avatar
      eugener
      Tuning in
      2 years ago

      Hi Sabrina,

      I am trying to set up an account on the Virgin Media app. I have created an account but when I try to log in I get the error message: "You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email". 
      As soon as I receive the email and click the link I'm redirected to a page that tells me "Verification link expired". 

      Thanks,

      Eugene

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        2 years ago

        Hey Eugene. 

        Thanks for getting back in touch, so that we can assist with this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Mag2's avatar
    Mag2
    Joining in
    2 years ago

    I am having similar problems. My account has been hacked and I am trying to change password. I do not receive the verification email. Please help.

  • grayhm's avatar
    grayhm
    Joining in
    10 months ago

    My login email has been hacked, and my old email account has been deleted because of this, how do I change my login email in setting, when it sends a verification to the deleted email address? I have a seperate communicaton email

     

    • Robert_P's avatar
      Robert_P
      Forum Team
      10 months ago

      Hello grayhm

       

      Sorry to hear of the problems with your email accounts and the impact of this on your access. We appreciate you taking the time to contact us via the forums for support.

       

      We can help with his for you, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

       

      Rob