Cannot verify account or reset password!
For the last 18+ months, I have never been able to verify my My Virgin Media account. Every time I log in I get the message saying my email is not verified, and to open the link in my emails to do so. However I do not have any verification email to open! So I try to reset my password - every single reset password email I receive is instantly expired. I try to call customer services and they ask for my spoken word which I do not remember as I must have set it when creating my account, therefore making an endless loop of being stuck and not being able to receive any help. Any suggestions here? Many thanks
One of the Forum Team (VirginMedia staff) should be able to help in getting this resolved for you.
They would normally get to new posts within a day or so but with the holiday period there will be fewer of them on duty and for restricted hours.
Just a note re "I try to call customer services and they ask for my spoken word which I do not remember" .Thankfully I have not had to call VM Customer Services for quite a while but in my experience if you don't know your memorable word they usually take you through a series of security questions. The bank account that you use to pay your bill and details of your VM package for example, to confirm that you are the account holder. Possibly they did that with you but you could not provide the answers because you cannot access your My Virgin Media account. A "Catch 22" situation.
One of the Team will contact you via this forum thread but if you have not heard from them by Friday 29th Dec reply to this post and I'll escalate this to the Forum Team.
In the meantime have a great Christmas,
Coenoby
