Forum Discussion

mpc's avatar
mpc
On our wavelength
12 months ago

Cannot login to VM app?

I am unable to login to the VM app on my iPhone, I am using the correct email and password as I use the same to connect online which logs me into my VM account fine? 

Is the VM app login details the same as logging in to my VM account online? If so why won't the app log me in?

5 Replies

Sort By
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    12 months ago

    Hi mpc,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that you're struggling to log in via the app. What happens when you try? Does an error message appear?

    Thanks,
     

    • mpc's avatar
      mpc
      On our wavelength
      12 months ago

      it just comes up with white screen saying -

      'something went wrong', 'really sorry', 'please make sure you're connected to the internet and try again'

      I am definitely connected to the internet!

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        12 months ago

        Hi mpc,

        I'm sorry to hear that happens. Can you try removing and then re-installing the app to see if that helps at all?

        Thanks,