Forum Discussion

TCPIP's avatar
TCPIP
Tuning in
11 months ago

Webmail login and app-password

I have an @ntlworld.com address as a secondary account, and use Outlook with an app-password to access email. All works well.

I also have a password from before the app-password was established that I could use to log in to view webmail.

I am unable to log in to webmail with either the original password or the app-password. Attempting to reset the password for the account results in an error message "Please ensure you provide the email address you use to sign in to My Virgin Media".

What to do next?

I'm trying to review the spam folder which is only available on webmail.

  • 用心棒's avatar
    用心棒
    11 months ago

    Were you forced to change your Sign in Email Address to a third-party / non-Virgin Media one when generating the app password or making other sensitive changes? If so then try using that email address with your sign in password, i.e. not the app password.

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    11 months ago

    Were you forced to change your Sign in Email Address to a third-party / non-Virgin Media one when generating the app password or making other sensitive changes? If so then try using that email address with your sign in password, i.e. not the app password.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

  • TCPIP's avatar
    TCPIP
    Tuning in
    11 months ago

    Thanks for your help. Logging in using the previously registered non-VirginMedia email address worked.

    It's a bit counter-intuitive, but works when you know the steps to follow.