I rang last week and arranged a technician appointment. Told I would be able to view the upcoming appointment in my app (if I needed to make any changes) but I can’t see it in there. I’ve just had my bill for the month and the £25 fee isn’t added on either…
so now I’m worried the appointment hasn’t been made? Is there anyone that can check this for me please?
It can take a day or two for a VM Mod to pick this up as this is a Community based Forum, not a direct line to VM as such. If your need is urgent, phone in.
Also note if there are any faults in your area, VM will not send a technician until it is fixed.
Hi PaulaH1988 thanks for your post although we're sorry to hear of your concerns.
Please let me look into this for you so I'll send you a PM so I can investigate further.
Respond directly when you can!
Many thanks
