Forum Discussion

MartinK35's avatar
MartinK35
Joining in
12 months ago

Can’t Reset password

I’m having trouble resetting my password, every time I try it tells me there’s not enough information to reset the password right now. I’ve tried on other devices as well as uninstalling and re installing but nothing works.

3 Replies

Sort By
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    12 months ago

    Hi MartinK35,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble resetting your My Virgin Media password via the app, even after removing and then reinstalling it. Have you tried doing this via a browser instead?

    Thanks,
     

    • MartinK35's avatar
      MartinK35
      Joining in
      12 months ago

      Yes, I’ve tried several times through various browsers it still doesn’t work.