biomag15
11 months agoTuning in
Can’t register for VM broadband my account
I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on the phone who were super slow (30min + waiting) and had no idea how to help. We checked all details and everything seems correct, yet trying to register on site or app always give the error message my details are not recognised. I was also told for account issues there is no way to escalate or get more specialist help. Bonkers…
I’m hoping via the forum someone at VM can pick this up and help. Thank you!