Forum Discussion

Megt's avatar
Megt
Joining in
6 months ago

Can’t access account

I have recently moved house and remained a virgin media customer but have a new account number. I can’t access this account as my email is linked to my old account, what do I do?

  • Megt's avatar
    Megt
    Joining in
    6 months ago

    I have now since been charged a late fee as I can’t log in to my account and as I didn’t ask for my payment method to be changed I am not happy about this.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 months ago

      I am sorry to hear this Megt, let me send you a DM and we can look at this late fee.