Since upgrading to a volt package, my package does not show under the broadband section of the my virgin media app or in my online account.
Tried speaking to WhatsApp customer service but they didn't understand what I meant.
Can someone help to fix?
Hi curtm
Welcome to our community forums and thank you for your first post.
Sorry to hear you are unable to access your online broadband details since upgrading your package. Just to confirm, do you get the same issue here https://www.virginmedia.com/my-virgin-media Have you also tried any troubleshooting for the app such as reinstalling it?
Please let us know and we will best help.
Thanks,
Hi @Akua_A
Slightly different on that link, says I do not have broadband
yes app is up to date and tried deleting and reinstall, issue still remains
How strange. Can you let me know if it is the same on a Desktop device? Additionally, just to confirm, is your broadband installed and up and running?
