Forum Discussion

IainC86's avatar
IainC86
On our wavelength
2 years ago

App showing different package after renwal

I recently renewed my package through cancellations and my app is only showing that i have  o2 the other 3 tabs broadband, tv and phone are simply showing add.  These were all enabled before and i still have all these services, any idea what could be causing this as it worked before i renewed. 

Thanks

 

 

[MOD EDIT: Subject title changed for clarity]

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi IainC86, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue viewing your services within My VM. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Megan_L's avatar
    Megan_L
    Forum Team
    2 years ago

    Hi IainC86,

    Thanks for chatting with us in our PM's, I'm glad we got this confirmed for you 😊

    If you need further help with this then please get back in touch by posting on this public thread once again, we'll be here to help.

    Thanks,

    Megan_L

    • IainC86's avatar
      IainC86
      On our wavelength
      2 years ago

       its still bot resolved, as u can see its still not showing me i have any services other than the sim, so i cant check when certain services may be down.  Can you look into this please

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        2 years ago

        Hi IainC86,

        Thank you for coming back to us. I am sorry this still has not been updated. Can you please check using a different device or on a Laptop desktop using our site which you can access here so we can rule out if it is the app or not?

        Thanks, 
        Zoie

    • singlesmart's avatar
      singlesmart
      On our wavelength
      12 months ago

      Mine still haven’t been fixed. I’ve heard nothing back / heard no updates. I’ve even logged a complaint now and they keep trying to fob me off getting me to try the usual stuff like reinstall app / clear cache etc. 

      The issue is with the app itself. Virgin media need to sort this. Multiple people have this issue so put something high up on your forums telling people there is currently an issue and give regular updates!!

  • singlesmart's avatar
    singlesmart
    On our wavelength
    2 years ago

    I raised same issue last week. Virgin media are apparently aware of this and have raised multiple tickets with their IT. It’s a shame that nothing has been pinned about this issue on the forums to keep us all up to date. 

  • IainC86's avatar
    IainC86
    On our wavelength
    7 months ago

    Still having this issue only showing i have o2 and nothing else when i have tv, broadband and phone.  What is going on here? 

    • Carley_S's avatar
      Carley_S
      Forum Team
      7 months ago

      Sorry to hear this is still not showing on the app at your side IainC86 

      We'll flag this again at our side, but should you need in the meantime to manage your account, please do so through the online account on browser if this is showing as correct for you.