Forum Discussion

curtm's avatar
curtm
Joining in
11 months ago

Broadband package not showing in app

Since upgrading to a volt package, my package does not show under the broadband section of the my virgin media app or in my online account. Tried speaking to WhatsApp customer service but they didn'...
Akua_A's avatar
Akua_A
Forum Team
11 months ago

Hi curtm 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are unable to access your online broadband details since upgrading your package. Just to confirm, do you get the same issue here https://www.virginmedia.com/my-virgin-media Have you also tried any troubleshooting for the app such as reinstalling it? 

Please let us know and we will best help.

Thanks,

  • curtm's avatar
    curtm
    Joining in
    11 months ago

    Hi @Akua_A

    Slightly different on that link, says I do not have broadband

     yes app is up to date and tried deleting and reinstall, issue still remains

    • Akua_A's avatar
      Akua_A
      Forum Team
      11 months ago

      How strange. Can you let me know if it is the same on a Desktop device? Additionally, just to confirm, is your broadband installed and up and running? 

      • curtm's avatar
        curtm
        Joining in
        11 months ago

        Yes same on any device. Yes broadband installed and up and running.